Client

FAQ

Ormont Paris · SS26

How do I order?: Choose a frame on SS26, add it to the bag, and complete checkout. Cash on delivery is available anywhere in Pakistan. For delivery abroad, choose your country on the site (no cash on delivery). You may also write on WhatsApp at +92 320 0664645 for Pakistan orders.
What payment methods do you accept?: In Pakistan, cash on delivery — pay when the parcel arrives. Abroad, pay after we confirm the order. We do not take cards, wallets, cryptocurrency, or processors such as Skrill. See the Payment Policy.
Where do you ship, and how long does it take?: We deliver in Pakistan and internationally. Shipping charges are shown at checkout for each market. In Pakistan, standard dispatch is 3–5 working days. Abroad, expect about 10–12 working days; times may vary and duties may apply. Dates are estimates. Choose your country on the site before checkout.
Can I cancel or change an order?: You may cancel while the order is still received or confirmed and has not been dispatched. After dispatch, the Exchange and Refund Policy applies.
What is your return and exchange policy?: Change of mind and colour-vs-photo claims are not accepted.
Size is stated with each frame — fit issues may allow an exchange, not a cash return.
Damaged or missing items need a continuous unboxing video within twenty-four hours of delivery.
Full rules are on the Exchange and Refund Policy.
What is Maison wrap?: Optional gift presentation: bag, ribbon, and a presented-to tag, priced at checkout. House packaging is included with every order.
How do I contact the House?: Email info@ormont.store, WhatsApp +92 320 0664645, or write via the contact page. The House is at Multi Garden, B-17, Islamabad, Pakistan.

FAQ

Ormont Paris · SS26

How do I order?

Choose a frame on SS26, add it to the bag, and complete checkout. Cash on delivery is available anywhere in Pakistan. For delivery abroad, choose your country on the site (no cash on delivery). You may also write on WhatsApp at +92 320 0664645 for Pakistan orders.

What payment methods do you accept?

In Pakistan, cash on delivery — pay when the parcel arrives. Abroad, pay after we confirm the order. We do not take cards, wallets, cryptocurrency, or processors such as Skrill. See the Payment Policy.

Where do you ship, and how long does it take?

We deliver in Pakistan and internationally. Shipping charges are shown at checkout for each market. In Pakistan, standard dispatch is 3–5 working days. Abroad, expect about 10–12 working days; times may vary and duties may apply. Dates are estimates. Choose your country on the site before checkout.

Can I cancel or change an order?

You may cancel while the order is still received or confirmed and has not been dispatched. After dispatch, the Exchange and Refund Policy applies.

What is your return and exchange policy?

Change of mind and colour-vs-photo claims are not accepted.
Size is stated with each frame — fit issues may allow an exchange, not a cash return.
Damaged or missing items need a continuous unboxing video within twenty-four hours of delivery.

Full rules are on the Exchange and Refund Policy.

What is Maison wrap?

Optional gift presentation: bag, ribbon, and a presented-to tag, priced at checkout. House packaging is included with every order.

How do I contact the House?

Email info@ormont.store, WhatsApp +92 320 0664645, or write via the contact page. The House is at Multi Garden, B-17, Islamabad, Pakistan.