Exchange and Refund Policy

This policy applies to frames purchased from Ormont Paris. Write to info@ormont.store with your order number.

At a glance

• Colour: slight differences from photographs are possible — not a ground for return or exchange.
• Change of mind: dislike or preference alone is not accepted.
• Size / fit: sizes are listed with each frame — exchange may be offered; cash return is not.
• Damage or missing items: report within 24 hours with a continuous, unedited unboxing video.
• Cancel before dispatch: allowed while the order is still pending or paid and not yet prepared to leave.

Cancellation before dispatch

• You may cancel while the order is still pending or paid, and has not been prepared for dispatch.
• Once a frame has left the House, the rules below apply instead.

Colour

• Slight differences in colour are possible.
• Screens, light, and finish vary from piece to piece.
• A claim that the colour does not match the photographs is not a ground for return, exchange, or refund.

Change of mind

• There is no return or exchange because a frame is disliked after ordering.
• Change of mind is not accepted.
• Preference alone is not a ground for return, exchange, or refund.

Size and fit

• Lens, bridge, and temple sizes are stated with each article on the Site — please check them before you order.
• If the size does not fit, an exchange for another available size, colourway, or model in SS26 may be offered.
• A return and cash refund for size or fit alone is not available.

Damaged, incomplete, or incorrect orders

• Write to us within twenty-four (24) hours of receiving the package.
• A continuous, unedited video of the package being opened is mandatory for damaged or missing items.
• Claims without this video cannot be considered.
• Where a claim is accepted, the House will arrange a replacement or a refund of the amount paid.

Exchanges

• Exchanges of size, colourway, or model are subject to SS26 availability.
• Exchanges are offered only where this policy allows (for example, fit).
• If the requested frame is not available, we will advise you of the options then open.

Cash on delivery

• Refused or undeliverable cash-on-delivery parcels may be treated as a cancelled order.

What is refunded

• Where a refund is approved under this policy, it covers the price paid for the frame, less any invitation or promotional reduction already applied.
• Shipping is not paid out in cash.
• The Maison wrap fee is not refunded once a parcel has been wrapped.
• Refunds are returned by the original method where possible — bank transfer for prepaid orders, and by arrangement for cash on delivery.
• Please allow seven to fourteen working days after the House has inspected the return.

How to request

• Email info@ormont.store with your order number, the frame, and the reason.
• For damaged or missing items, include the continuous unboxing video within twenty-four (24) hours of delivery.
• Do not send a parcel back until the House has confirmed.

Purchases are also governed by our Terms & Conditions and Terms of Service.